Terms and Conditions

By accessing this website, Monkey and Chops – http://monkeyandchops.com, you are agreeing to be bound by these website Terms and Conditions, all applicable laws and regulations, notices, disclaimers contained in this document and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms and conditions outlined below, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law. Please carefully read the Terms and Conditions before using the Monkey and Chops – http://monkeyandchops.com website.

We reserve the right to amend the Terms and Conditions at any time. Although we may notify you of any amendment, revision or modification, it is your responsibility to periodically review the Terms and Conditions. You agree to be bound by such changes, modifications or revisions as made by us from time to time.

Our services
All reasonable care will be taken, however, we cannot be responsible for any delays or interruptions to the Website. We will use all commercially reasonable efforts to minimise delays and interruptions. However, we cannot warrant that the Website will be available at all times.

We may at any time and without notice to you, discontinue the Website in whole or in part. However, we cannot be responsible for any loss, cost, damage or liability that may result from our discontinuance of the Website.

We own the copyright, which subsists in all creative and literary works that are displayed on the Website.

The material on the Website, including the software, design, text, images and graphics comprised in the Website and the selection and layout of the Website are owned or under licence by Monkey and Chops – http://monkeyandchops.com and protected by Australian and international laws.

Your use of the Website does not grant you a licence or act as a right of use of any of the trade marks or logos, whether registered or unregistered, that are displayed on the Website without the express written permission of the trademark owner.

You may view the Website and its contents using your web browser.

You must not:

  • reproduce or use any of the designs or material on the Website for personal or commercial purposes, including sale;
  • in any way modify the material on the Website; or
  • cause any of the material on the Website to be framed or embedded in another website.

In summary, you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way except as expressly provided for by us or expressly authorised in writing by us.

In the event that you do any of the above acts, we will not hesitate to enforce our intellectual property rights against you.

General information only
Please note that we intend for the information on our Website to only serve as a general overview on matters of interest and it is not intended to be comprehensive, nor does it constitute advice in any way. We attempt to ensure that the content is current and accurate but we do not guarantee its currency and accuracy. You should carry out your own research and/or seek your own expert advice before acting or relying on any of the information on our Website.

Third party links
Monkey and Chops – http://monkeyandchops.com website may contain links to other websites other than our own. We do not control linked websites and are therefore not responsible for the content of any linked website or any hyperlink contained in a linked website. We provide the hyperlinks for your convenience only and do not indicate, expressly or implicitly, any endorsement, sponsorship or approval by us of a linked website or the products or services offered at linked websites. We do not provide any warranty or take any responsibility for any aspect of linked websites or their content.

In accepting these terms you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in anyway connected to the use of the Website by you.

To the extent permitted by law, including but not limited to any act or omission on your part, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Website.

You expressly acknowledge that we do not exert control over users of the Internet and we are not liable for damage suffered by you, either directly or indirectly, as a result of your access to the Website.

Limitation of Liability
To the extent permitted by law, our liability for breach of any implied warranty or condition, which cannot be excluded by the Terms and Conditions, is limited.

Under no circumstance will Monkey and Chops – http://monkeyandchops.com website or its suppliers be liable for any, incidental, direct, indirect, special, consequential or punitive damages arising out of or in any way connected with use of the Website or inability to use the Website or for any products, information, services and software obtained through the Site, or otherwise arising out of the use of the Site, even if Monkey and Chops – http://monkeyandchops.com website has been advised of the possibility of damages.

By agreeing to and accepting the Terms and Conditions, you also agree to the terms of our “Privacy Policy” http://monkeyandchops.com/privacy

The Terms and Conditions are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by the Terms and Conditions and limitations of liability set out in the Terms and Conditions will survive.

Product Use
In purchasing a product from Monkey & Chops, you agree to have been informed and fully understand the warnings and recommendations clearly displayed within these Terms and Conditions and on the product and packaging itself. This relates to, but is not limited to, the following:

1. Ensure that all plastic packaging is disposed of immediately to avoid suffocation and danger to babies and children.

2. The magnetic products contain small magnets. Swallowed magnets can stick together across the intestines causing serious infections and death. Seek immediate medical attention if magnet(s) are swallowed or inhaled.

3. Magnetic products containing small parts are recommended for children aged 3+

By accepting these Term and Conditions, and proceeding with purchase of our products, you also agree to the Product Use as outlined above.

When placing an order, it is the responsibility of the buyer to ensure the correct shipping destination is selected prior to clicking the “Add to Cart” button. By selecting the correct shipping destination, the correct shipping price will be applied to your order. When ordering multiple products, the correct shipping destination must be selected FOR EACH ITEM ORDERED.

Monkey and Chops – http://monkeyandchops.com will not offer shipping refunds in the event that a shipping destination has not been entered, or, has been entered incorrectly by the buyer. In the event that an incorrect shipping destination is entered, resulting in a lower shipping charge, Monkey and Chops – http://monkeyandchops.com will contact the buyer via email requesting the correct shipping amount be paid before dispatching the product.

Exchange Policy
Please choose carefully before you buy. For faulty products, Monkey and Chops – http://monkeyandchops.com offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. Monkey and Chops – http://monkeyandchops.com do not offer a satisfaction guarantee on any products, however due to our high level of customer service, we will always endeavour to keep customers happy and satisfied. If your product is faulty, the purchaser will be required to return the product to Monkey & Chops within 14 days of you receiving the product. The faulty product will be replaced with an identical product, or, if we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product. Please note: Where the purchaser wishes to return a faulty product, they do so at their own expense according to standard postage fees. The replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product. Prior to returning any product to Monkey & Chops, the purchaser should make contact via email first (info@monkeyandchops.com) to clearly outline the issue with the product and gain approval by Monkey & Chops for return and replacement of the product. Once approval has been gained, the purchaser may return the product ensuring you provide the following details with the returned item: – Your full name – Your order number – Reason why you are returning the product – Your instructions informing us how you would like the issue resolved. Also, if you haven’t previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you. Monkey and Chops – http://monkeyandchops.com bears no liability or responsibility for the safe delivery of products sold.

Customs, Duties and Import Taxes
Customs policies vary widely from country to country. To avoid unexpected charges upon collection of your purchase, buyers are advised to contact the local customs office for information about customs policies that apply in your country. Any additional charges for customs clearance, import duties or local taxes are to be borne entirely by you, the buyer. Monkey and Chops – http://monkeyandchops.com do not take any responsibility for these charges and have no control over what they may be. Please note, Monkey and Chops – http://monkeyandchops.com are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.

Applicable Law
These terms and dealings with Monkey and Chops – http://monkeyandchops.com are subject to the laws of Victoria, Australia

Contacting Us
If you have any questions relating to the Terms and Conditions, please contact us by emailing info@monkeyandchops.com

Terms and Conditions last updated on 20 October 2015.